What are the delivery times through EMS?
Items that are not in UK Stock will be shipped via EMS, It is a very reliable postal company which usually aims to get the package delivered to you in 7-10 days. Russia Post is unavailable as we believe that it isn't reliable and packages can take up to 30 days or more to be delivered to the buyer. That's just not a time scale we think our buyers should be waiting for their products.
What are the delivery times for UK/int and what does UK/Int mean?
UK Stock are our items that are available in the UK, these items would likely be available in Russia too but they will be sent from UK to UK for buyers. They will either be sent Parcelforce or 2nd Class Royal Mail depending on the weight of the order. UK/Int just means the item is currently in the UK and can be shipped internationally, the ones that have not got UK/Int on them are currently in Russia for 1 of 2 reasons, 1. It is a pre-order item, 2. We have several in UK already and Plan on sending them at a later time or we don't plan to send it to the UK in the near future.
How can I pay?
We take most of our payments through PayPal on our secure system to make sure that you as the buyer are in good hands, in the unlikely event that you are unhappy with a product- this will also allow for compensation.
What about returns & refunds?
If for some unforseen reason you are unhappy with a product or it is not as you expected - you are able to return it by covering the postage within 14 days and recieve a refund through PayPal's system.
Why is the UK/Int marked items more expensive than the Non-UK/Int marked Items?
This is because items that are marked as UK STOCK are already in the UK and have their shipping over to our location paid for, this is done through EMS in Bulk parcels to make the price of them as cheap as possible at £3.80 per kilogram which is why on the heavy items they have a added price in comparison to their standard Russia Stock item. If you are ordering Russia stock items with UK STOCK items you will get 2 deliveries of items, one with your UK stock the other with Russia Stock.